5z7 Privacy Policy

1 General Overview

5z7 ("we", "our", or "platform") is a trusted online casino and betting service provider operating for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use our website 5z7.cam, why we collect it, and how we use it.

Please read this Privacy Policy in full before you start using our platform. By creating an account or using the services on this website, you are considered to have accepted the terms of this Policy.

2 Scope of This Policy

This Privacy Policy applies to the following:

• All pages and sections of the 5z7.cam website
• Any of our mobile or web applications
• Information you provide through live chat, email, or other communication channels
• All activities related to gaming, betting, and transactions

Our site may contain third-party links, but we are not responsible for their privacy policies.

3 Personal Information

When you create an account and use services on 5z7, we may collect the following information about you:

• Identity information: Your full name, date of birth, and gender
• Contact information: Email address and residential address
• Financial information: Payment method details (bKash, Nagad, Rocket, Upay account numbers), deposit and withdrawal history
• Identity verification information: National ID (NID) or passport details (for KYC verification)
• Account information: Username and password (stored in encrypted form)

4 Automatically Collected Information

Certain information is collected automatically when you use our website:

• IP address and device information (operating system, browser type)
• Website usage patterns and session duration
• Information obtained from cookies and similar tracking technologies
• Login and logout times, page visit records
• Logs of your gaming activity (bet amounts, game history)

5 Cookies Policy

We use cookies on our website. Cookies are small data files stored on your device that help improve your browsing experience. Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: Help remember your preferences and settings
• Analytics cookies: Used to improve the quality of our services

You can control or disable cookies by changing your browser settings, though this may limit some services.

6 Why We Use Your Information

5z7 uses your information for the following legitimate purposes:

• Account management: To create, activate, and manage your account
• Identity verification (KYC): To meet regulatory requirements and prevent fraud
• Financial transactions: To process deposit and withdrawal requests and ensure transaction security
• Customer support: To provide assistance 24/7 in Bengali via live chat and email
• Security and fraud prevention: To detect and prevent suspicious activity
• Service improvement: To further enhance the experience on our platform
• Legal obligations: To comply with applicable laws and regulations
• Promotional communications: To send you information about bonuses and offers, with your consent

7 Responsible Gaming Support

We monitor your gaming behavior to help you play responsibly. If we notice unusual or concerning gaming patterns, we may contact you or automatically set limits.

8 Who We Share Information With

5z7 does not sell or rent your personal information to any third party. However, some information may be shared in the following limited circumstances:

• Payment processors: With payment service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction
• Technology service providers: Contracted partners for hosting, cybersecurity, and fraud detection services — under strict confidentiality agreements
• Game providers: With game developers such as Pragmatic Play, Spribe, JILI, and PG Soft — to ensure game fairness and functionality
• Legal requirements: When required to comply with a court order, a lawful request from law enforcement, or applicable law
• Business transfers: In the event of a merger, acquisition, or restructuring, you will be notified in advance

9 International Data Transfers

Some of our service providers may process data on servers located outside Bangladesh. In such cases, we ensure that the relevant organizations follow appropriate data protection measures and that your information remains protected in accordance with the standards of this Policy.

10 Security Measures

5z7 takes industry-standard technical and administrative measures to protect your personal information:

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted
• Password hashing: Your password is never stored directly — advanced hashing algorithms are used
• Two-factor authentication (2FA): Available for additional security
• Server security: Firewalls, intrusion detection systems, and regular security audits
• Access controls: Only authorized staff can access the information they need

11 Response to Data Breaches

If a security breach occurs that may affect your information, we will:

• Notify you by email as quickly as possible
• Clearly inform you of the nature of the breach and its potential consequences
• Provide information about the steps taken to address the situation
• Advise you on what you can do to protect yourself

12 Data Retention Period

How long we keep your information depends on the type of data and its purpose:

• Account information: For the full duration the account is active, and at least 5 years after it is closed
• Financial transaction records: At least 5 years, in accordance with applicable laws and regulations
• KYC verification documents: At least 5 years after the account is closed
• Customer support communications: 3 years from the date of last contact
• Marketing consent records: 3 years after consent is withdrawn

After the specified period, data is securely deleted or anonymized so it can no longer be linked to you.

13 Account Closure

You may request to close your account at any time. When an account is closed:

• Your active account will no longer be accessible
• Any pending transactions and balances must be settled first
• Some information will be retained for the periods mentioned above due to legal obligations

14 Data Protection Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it)
• Right to restrict processing: The right to request that processing of your information be suspended in certain circumstances
• Right to object: The right to object to the use of your information for marketing purposes
• Right to data portability: The right to receive your information in a structured digital format

15 Opting Out of Marketing Communications

We send communications about bonus offers, promotions, and updates with your consent. At any time you may:

• Stop marketing emails by clicking the "Unsubscribe" link at the bottom of the email
• Stop all marketing communications by letting us know via live chat
• Send an opt-out request by emailing [email protected]

Even if you opt out of marketing communications, we will continue to send important messages related to your account and transactions.

16 How to Exercise Your Rights

To exercise any of the rights above, please contact us:

• Live chat: Via live chat in Bengali, available 24/7
• Email: [email protected]

We will respond within 30 days of receiving your request. Some additional information may be requested to confirm your identity.

17 Age Verification and Protection

5z7 is operated exclusively for those aged 21 and above. We take great care to protect the privacy of minors:

• Age verification is mandatory at the time of registration
• We do not intentionally collect information from anyone under the age of 21
• If we become aware that a minor has an account, that account will be closed immediately and the associated information will be deleted
• If a parent or guardian believes their child is using our platform, please contact [email protected] immediately

18 Policy Updates

We may update this privacy policy from time to time. In the case of significant changes:

• The update date on this page will be changed
• Registered users will be notified by email
• A notice may be displayed on the website

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

19 Contact Us

If you have any questions, concerns or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

Our privacy team will respond to your message as soon as possible — usually within 7 business days.

20 Related Policies

We recommend reading our other policies alongside this privacy policy:

• Terms & Conditions — General rules for using the platform
• Responsible Gaming — Healthy gaming habits and setting limits
• About Us — Detailed information about the 5z7 platform